The hotel access
enquiry checklist.

Make it your checklist

Separate essential arrangements from preferences. You can describe what you need without sharing a diagnosis. Where dimensions matter, ask for measurements for the exact proposed room and compare them with your own requirements.

These are questions to help you decide. They are not a certification, inspection report or assurance that any property is suitable. Read how to ask a hotel about access and support for more context.

Tick a question to include it in your enquiry. Nothing is sent to Travelaux or the hotel, and this page does not save your selections. You can also print the page using your browser.

Arrival and getting around

Is there a continuous step-free route from the drop-off to reception, the proposed room and the facilities I plan to use?Are there steps, thresholds, steep slopes, narrow points or surfaces on that route that I should know about?What are the clear doorway width and internal dimensions of the lift? Is staff assistance needed to use it?Are alternative entrances open at my arrival time? Is any building work or facility closure expected during my stay?

The exact room and bathroom

Which room type and layout are you proposing? Can you send recent, labelled photographs or a video of that layout?What are the clear entrance and bathroom door widths, bed height and usable space beside the bed?Is the shower entrance step-free? Please describe any lip or threshold, seat and grab rail positions.Where is the toilet positioned and how much usable space is beside it? Please provide measurements where requested.Can the required bed arrangement, connecting room or nearby companion room be confirmed for my dates?

Communication and practical support

How can I contact staff during the day and overnight, including using written communication if needed?Can arrival instructions and important information be provided in my preferred language or format?What emergency alerts and assistance arrangements are available for a guest with my practical preferences?Is a quieter room or check-in arrangement available? Please explain any location limits.For any agreed equipment or assistance: who provides it, what is included, what does it cost and who confirms it?

Meals, shared spaces and transport

Can the dining area and other facilities I plan to use be reached by the agreed route? Are suitable toilets nearby?Can the hotel discuss my dietary requirements directly and explain what it can and cannot arrange?If a transfer is proposed, what vehicle and boarding arrangements are included, and is there room for luggage and equipment?

Written confirmation and a backup plan

Which room features and arrangements are confirmed, and which are still requests subject to availability?Can the agreed room and essential features be recorded on the reservation, with a named department to contact?If an essential feature or the allocated room changes, how will you contact me and what options apply under the booking terms?When should I reconfirm the important arrangements before arrival?

A short enquiry you can adapt

Keep a useful record

Alongside the hotel’s reply, record the property and room type, stay dates, the confirming person or department, confirmation date and any outstanding questions. If an essential answer is missing, resolve it before committing.

Keep these notes in your own document. Share personal support information only with the people who need it and with the traveller’s agreement.