This policy explains how Travelaux Private Limited collects, uses and protects information shared with Travelaux for corporate travel enquiries, consultation requests and business travel coordination.
When you contact Travelaux, we may collect information such as your name, company name, email address, phone number, travel requirement, destination, travel dates, number of travellers and any details you choose to share through our contact form, WhatsApp, phone or email.
We use enquiry and travel information to respond to consultation requests, understand your company travel needs, coordinate business travel assistance, prepare relevant travel options, support traveller care and communicate next steps.
Corporate travel may require sharing limited information with airlines, hotels, visa support partners, transport providers, insurance providers or other service partners where necessary to support a travel request. We aim to share only what is relevant for the requested service.
If you submit an enquiry, we may contact you by email, phone or WhatsApp using the details you provide. WhatsApp and email communications are also subject to the privacy practices of those platforms and service providers.
We retain enquiry and travel coordination information for as long as reasonably required to respond to requests, support ongoing service, maintain business records, resolve issues and meet legal or operational requirements.
We take reasonable steps to protect information shared with us. However, no website, email, phone or messaging system can be guaranteed to be completely secure. Please avoid sharing sensitive information unless it is required for a confirmed travel request.
You may contact Travelaux to request correction, review or deletion of information you have shared, subject to operational, contractual and legal requirements that may require certain records to be retained.
We may update this Privacy Policy as our services, website or legal requirements evolve. The latest version will be posted on this page.