Last updated: 19 July 2026
Introduction
Travelaux is a premium travel consultancy that helps Indian business owners, companies, importers, exporters, corporate teams and premium travellers plan smoother travel for business, trade, events, exhibitions, supplier visits and leisure journeys. This Privacy Policy explains how we handle information when you visit our website, submit an enquiry, contact us through WhatsApp, email or phone, or share travel-related details with us for planning and coordination.
By using this website or voluntarily sharing your information with Travelaux, you acknowledge that your information may be collected and used in the manner described in this Privacy Policy. If you do not agree with this Privacy Policy, you should avoid submitting personal information through the website and may contact us directly for any clarification.
Information we collect
When you contact Travelaux or submit a travel requirement through the website, we may collect information such as your name, phone number, email address, company name, city, destination, countries you wish to visit, tentative travel dates, number of travellers, selected travel category, selected trade events, industry or business sector, company details and any additional travel requirements that you choose to share with us.
If your enquiry relates to business travel, trade fair travel, visa guidance, supplier visits, factory visits, corporate travel or premium international travel, we may also collect details that help us understand the purpose of travel, the type of support required, the expected itinerary, preferred comfort level, travel urgency and relevant coordination needs.
We collect this information only when you voluntarily provide it through our website forms, WhatsApp, email, phone calls or other direct communication with Travelaux. We do not ask you to share unnecessary sensitive information unless it is relevant for the travel service or enquiry being discussed.
Travel documents and sensitive travel information
For certain travel requirements, you may choose to share travel-related documents or details such as passport information, visa documents, invitation letters, event registrations, insurance details, company documents, traveller identity details or other documents required for travel planning, visa guidance or service coordination. Such information is used only for understanding, planning or coordinating the relevant travel requirement.
You should share travel documents only when they are genuinely required for your travel enquiry or service. Travelaux may request additional documents or clarification only when needed for travel planning, visa documentation guidance, coordination with relevant service providers or communication related to your enquiry.
How we use your information
Travelaux uses your information to understand your travel requirement, respond to your enquiry, prepare or discuss travel planning options, coordinate travel-related communication, provide visa documentation guidance where applicable, manage business travel enquiries, assist with trade fair or event travel planning, and provide support related to premium travel planning.
We may contact you through phone, WhatsApp, email or other reasonable communication channels regarding the enquiry you submitted. This may include follow-up questions, travel planning discussions, quotation-related communication, document clarification, itinerary coordination, service updates or other communication directly connected to your travel requirement.
We may also use enquiry information internally to improve our services, understand the type of travel requirements received by Travelaux, maintain operational records, manage customer communication, improve our website experience and make our travel planning process more organised.
Cookies, visitor information and analytics
The Travelaux website may use cookies and similar technologies to keep the website functional, remember basic preferences, understand visitor behaviour, analyse website performance and improve future marketing or analytics activity. A cookie is a small file stored on your browser or device that helps a website remember certain information.
Our website may create a basic first-party visitor identifier after the cookie notice is shown or acknowledged. This identifier helps us understand repeat visits and website usage in a limited and practical way. We may also maintain basic server logs or cookie notice logs that can include details such as page visited, time of visit, browser or device information, approximate technical identifiers and referral source. These logs help us improve website performance, security and marketing understanding.
In the future, Travelaux may use tools such as Google Analytics, Google Search Console, Google Ads, Meta Pixel or similar analytics and marketing tools. These tools may use cookies, tags or similar technologies to help us understand website traffic, measure campaigns, improve content and analyse visitor behaviour. Google explains that Analytics may use cookies and similar technologies to measure audience engagement and site statistics. You can manage cookies through your browser settings and may also delete or block cookies from your browser if you do not want them stored on your device.
IKU AI Bot and travel enquiries
When you use IKU AI Bot, Travelaux may collect the messages and selections you provide, your chosen language, basic device category, conversation outcome, and limited security information needed to prevent abuse. Anonymous chat records are used to answer questions, improve the assistant, and identify questions that require better travel information.
We collect your name, email address, WhatsApp number, and submitted travel requirements only when you choose to send an enquiry and consent to Travelaux contacting you. Please do not send passport numbers or scans, payment-card details, or sensitive documents through IKU AI Bot. File uploads are not accepted.
Raw anonymous conversations are normally deleted within 90 days. Submitted enquiries are normally retained for up to 12 months. Travelaux may keep anonymised statistics and question patterns that no longer identify a visitor.
You may request access to or deletion of your submitted enquiry information by emailing contact@travelaux.com. Some information may need to be retained where required by law or for the establishment, exercise, or defence of legal claims.
Travel and visa information can change. IKU AI Bot provides general information and an enquiry service; it does not confirm a booking, ticket, visa, availability, price, change, cancellation, or refund.
Information sharing with service providers
Travelaux does not sell your personal information. However, to coordinate your travel requirement, we may share relevant information with trusted service providers or partners involved in fulfilling your enquiry. These may include hotels, airlines, transport providers, destination partners, visa support partners, travel coordinators, event-related service providers, technology vendors, communication providers or other parties reasonably required for the service you request.
We share only the information that is reasonably necessary for the relevant service or enquiry. For example, hotel booking support may require traveller and stay details, transport coordination may require pickup and destination information, and visa guidance may require documents or travel-purpose details. We expect service providers to handle the shared information responsibly and only for the purpose for which it was shared.
Business records and communication history
Travelaux may retain enquiry details, communication history, travel requirement information, submitted form details and operational notes for internal follow-up, service coordination, customer support, legal, tax, accounting, security, dispute resolution or legitimate business purposes. The retention period may vary depending on the type of enquiry, nature of service, legal requirements and operational need.
If a travel enquiry does not proceed further, we may still retain limited information for reasonable follow-up, internal records and business analysis unless deletion is requested and such deletion is legally or operationally possible.
Data protection and security
Travelaux takes reasonable steps to protect information submitted through the website and other communication channels from unauthorised access, misuse, loss or disclosure. These steps may include controlled access, secure hosting practices, limited internal use and operational safeguards. However, no website, email system, server, messaging platform or internet-based communication method can be guaranteed to be completely secure.
You should avoid sending highly sensitive documents unless they are required for your travel enquiry. When sharing documents through email, WhatsApp or any online method, you should also take care to send them only to official Travelaux contact channels.
Third-party websites and platforms
The Travelaux website may contain links to third-party websites, tools, platforms, payment pages, maps, airline websites, hotel websites, event websites, visa portals or other external services. Travelaux is not responsible for the privacy practices, content, security or policies of third-party websites or platforms. You should review the privacy policy of any third-party website before submitting information there.
International travel and cross-border sharing
Because Travelaux provides travel planning for international destinations, your travel information may sometimes need to be shared with service providers, partners or coordination teams located outside India, depending on the destination and service requested. Such sharing is done only when relevant to the travel planning or service coordination requested by you.
Your choices and requests
You may contact Travelaux to request correction, update or deletion of the personal information you have submitted to us. We will consider such requests in a reasonable manner, subject to legal, tax, accounting, security, operational, dispute resolution or legitimate business requirements. If we are unable to delete certain information immediately, we may restrict its use where reasonably possible.
You may also choose not to provide certain information. However, if the information is necessary to understand or coordinate your travel requirement, we may not be able to respond fully or provide the requested travel planning support.
Marketing communication
If you contact Travelaux or submit an enquiry, we may use your contact details to communicate with you regarding your travel requirement. We may also share relevant updates, service information or travel-related communication where appropriate. If you do not wish to receive non-essential marketing communication, you may contact us and request that we stop sending such communication.
Children’s privacy
The Travelaux website and services are intended for adults, business owners, companies, corporate teams and travellers who can make or authorise travel decisions. We do not knowingly collect personal information from children for independent travel enquiries. If a minor’s information is required for a family travel plan, it should be shared only by a parent, guardian or authorised adult.
Changes to this Privacy Policy
Travelaux may update this Privacy Policy from time to time to reflect changes in our services, website features, cookie usage, analytics tools, legal requirements or operational practices. The latest version of the Privacy Policy will always be available on this page, and the “Last updated” date will indicate when it was most recently revised.
Contact Travelaux
For privacy-related questions, correction requests, deletion requests or any concern regarding how your information is handled, you may contact Travelaux at contact@travelaux.com or call +91 98735 12810 .
You may also contact us through the official Travelaux website contact form or official WhatsApp contact link provided on this website.
