Cancellation & Refund Policy
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These policies apply to services coordinated by Travelaux Private Limited, Meerut, Uttar Pradesh, India. Read them with your written proposal before confirming or paying.
1. Requesting cancellation or changes
Email our contact below with your booking/payment reference, traveller name and requested change. For urgent departures, also call. Cancellation takes effect when received, subject to applicable supplier deadlines; request a written acknowledgement.
2. How refunds are calculated
There is no universal cancellation percentage. The accepted proposal must identify applicable deadlines and charges. Deductions require disclosed, agreed and lawful supplier costs or Travelaux fees; we provide a breakdown. Undisclosed fees and automatic forfeiture of every payment are not created by this policy.
3. Cancelled or disrupted services
If Travelaux cancels, we explain alternatives and refunds due for unprovided services, without imposing our own cancellation fee. Supplier disruption or exceptional events require case-specific reconciliation, not automatic loss of all payments. Vouchers are not forced where a cash refund is legally due.
4. Visa refusal, changes and no-shows
Visa refusal does not automatically cancel other reservations or make every cost refundable. Changes, missed departures and unused services follow the previously disclosed lawful booking conditions. Notify us promptly; mandatory refund rights still apply.
5. Unused ₹500 B2B verification payment
If an application is rejected or withdrawn before the ₹500 credit is redeemed, we refund the unused verification payment in full. We first reconcile pending linked payments and close the unused credit to prevent double use. Payment does not guarantee approval. Credit already used against a paid booking is handled with that booking's cancellation reconciliation.
6. Refund method, timing and payment errors
Approved refunds return through Razorpay to the original payment method. Bank timing varies; we provide the initiation date and reference, and applicable legal deadlines prevail. Report duplicate payments or debits without confirmation before retrying. Coupon discounts are not cash refunds; redeemed credits are reconciled separately and cannot be refunded twice.
Contact and complaints
Travelaux Private LimitedAditya Sarin — Co-Founder & Director
Meerut, Uttar Pradesh, India
aditya@travelaux.com
+91 98735 12810
+34 653 013 859
Complaint acknowledgement: within 48 hours. Redress: within one month, subject to applicable law.